Customer Service Representative
Job Summary
The Customer Service Representative will handle customer inquiries, order processing, and administrative documentation. The role involves maintaining records of interactions, assisting with inventory management, and coordinating service schedules. Additionally, the position supports the sales team with marketing engagement and social media management.
Responsibilities
- Manage customer inquiries and communication
- Process orders, quotations, and documentation
- Assist with inventory and reports
- Coordinate service schedules and technician support
- Support marketing and social media activities
Required Skills
- Communication skills
- Data entry and record-keeping
- Inventory management
- Social media management
- Documentation and reporting
Job Details
Key Responsibilities:
- Respond promptly to customer inquiries and taking appropriate action after consulting to the head.
- Answer phone calls and emails; communicate with clients through various channels.
- Prepare and process order forms, quotation, machine and spare part requests.
- Record-keeping of customer interactions, transactions, comments, and complaints.
- Assist immediate supervisor with product inventories to be completed every end of the day.
- Encode consumables monitoring, prepare weekly and monthly reports to be submitted to concerned personnel.
- Monitor incoming and outgoing item/s, prepare withdrawal slips, material return slips, and service schedule form for the assigned technician in their respective designation.
- Collaborate with the sales team to develop and execute marketing engagement through various channels.
- Assist with managing social media accounts including content creation and post scheduling.
- Conduct research to promote or coordinate marketing events such as product launches, trade shows.
- Send demo request form, request invoice, and monitoring of partial deliveries.
- File DR, TDR, and Gate Passes.