Customer Service Representative

Date PostedJune 10, 2026LocationBGCCompanyJC Premiere Business International Inc.Salary₱18-20KTypeFull-time

Job Summary

The Customer Service Representative handles inbound and outbound inquiries via phone, chat, email, and social media. This role involves resolving customer complaints, managing product and service-related questions, and maintaining company service standards. The representative ensures accurate documentation and professional communication to meet performance targets.

Responsibilities

Manage inbound/outbound customer inquiries
Resolve complaints professionally
Coordinate with internal departments
Document interactions and update records
Meet performance KPIs

Required Skills

6 months CSR experience
Excellent communication skills
Basic computer proficiency
Customer service orientation
Ability to work shifting schedules

Job Details

POSITION OVERVIEW - Handle inbound and/or outbound customer concerns via phone, chat, email, or social media platforms. - Respond to inquiries related to products, services, branches, promotions, and orders. - Resolve customer complaints and issues professionally and within agreed turnaround time. - Coordinate with internal teams (store operations, delivery, sales, and marketing) to address concerns. - Accurately document customer interactions and update records in the system. - Escalate complex or unresolved concerns to the supervisor or concerned department. - Follow company SOPs, customer service policies, and quality standards. - Meet individual and team KPIs such as response time, resolution rate, CSAT, and attendance. - Maintain a polite, respectful, and customer-focused approach at all times. QUALIFICATIONS - Bachelor’s degree in Business Administration, Marketing, Management, or related field. - At least 6 months experience in CSR. - Good verbal and written communication skills (Tagalog/Filipino; basic English). - Basic computer skills and familiarity with customer service systems. - Willing to work on shifting schedules, weekends, and holidays if required. - Customer-oriented, patient, and able to handle irate customers professionally.