Customer Service Representative

Job Overview We are looking for a customer-focused Customer Service Representative to act as the primary contact for our customers. In this role, you will answer inquiries, resolve complaints, process orders, and provide accurate product/service information with efficiency and empathy. Key Responsibilities - Respond to customer inquiries via phone, email, live chat, or social media in a timely, professional manner. - Identify and assess customers' needs to achieve satisfaction and resolve issues. - Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. - Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM database. - Assist with order placement, returns, exchanges, and billing inquiries. - Collaborate with internal teams to escalate complex issues and improve overall customer experience. Qualifications & Requirements - High school diploma, equivalent, or relevant degree/diploma. - Proven customer support or customer service experience (entry-level or 1+ years preferred). - Strong active listening, verbal, and written communication skills. - Familiarity with CRM systems and practices (e.g., Zendesk, Salesforce). - Excellent problem-solving capabilities and ability to multi-task, prioritize, and manage time effectively. - Customer orientation and ability to adapt/respond to different personality types.