Customer Service Representative
Job Summary
The Customer Service Representative will handle telemarketing calls and manage customer inquiries. The role involves maintaining client records, processing sales documentation, and coordinating with internal teams. Strong communication skills in Bisaya and Tagalog are required to ensure high-quality service and support.
Responsibilities
- Conduct telemarketing calls and introduce services
- Respond to customer inquiries and provide accurate information
- Maintain customer databases and records
- Prepare sales and inquiry reports
- Process quotations and sales orders
- Coordinate with internal departments
- Build client relationships
- Perform administrative tasks
Required Skills
- Fluency in Bisaya and Tagalog
- Computer literacy (MS Office)
- Strong verbal and written communication
- Customer service orientation
- Detail-oriented and organizational skills
- Telemarketing or sales experience (advantage)
Job Details
Qualifications:
- Graduate of any four (4) year course, preferably in Business Administration or any related field.
- Computer literate (Microsoft Word, Excel, PowerPoint, and other basic applications).
- Single or Married are welcome to apply.
- Must be able to speak Bisaya and Tagalog.
- With good verbal and written communication skills.
- Organized, detail-oriented, and able to manage multiple tasks efficiently.
- Possesses strong interpersonal skills and customer service orientation.
- Experience in telemarketing or sales is an advantage.
- With or without work experience are welcome to apply.
- Must be willing to be assigned in Quezon Avenue, Quezon City.
Job Responsibilities:
- Conduct telemarketing calls to potential clients and introduce company products or services.
- Respond to customer inquiries and provide accurate information about products, pricing, and services.
- Maintain and update customer databases and records.
- Prepare reports related to sales, inquiries, and client transactions.
- Assist in processing quotations, sales orders, and other documentation when necessary.
- Coordinate with internal departments regarding customer requests and concerns.
- Build and maintain good relationships with existing and potential clients.
- Perform administrative tasks and other duties assigned by the supervisor or management.