Customer Service Representative
Job Summary
The Customer Relations Specialist (CRS) manages customer communication and coordinates shipment-related inquiries to ensure smooth logistics operations. This role acts as a liaison between customers, operations, and warehouse teams to provide timely tracking updates and delivery solutions. The position requires strong problem-solving skills to resolve logistics issues and maintain high service standards.
Responsibilities
- Manage customer inquiries and shipment tracking
- Coordinate with warehouse and dispatch teams
- Resolve delivery delays and logistics issues
- Process shipment documentation and CRM records
Required Skills
- Customs Administration or Business degree
- Logistics/Shipping process knowledge
- Strong communication and problem-solving
- Proficiency in MS Office
Job Details
Responsibilities:
- Handle customer inquiries related to shipments, delivery status, and logistics services.
- Coordinate with warehouse, transport, and dispatch teams to ensure timely deliveries.
- Provide tracking updates, ETAs, and resolve delivery delays or issues.
- Manage shipment documents (PODs, delivery notes, invoices, manifests).
- Log customer interactions and update records in CRM/ERP systems.
- Address complaints, investigate issues, and follow up with customers.
- Maintain strong communication and relationships with clients and carriers.
- Support logistics operations with scheduling, routing, and order follow-ups.
Qualifications:
- Graduate of CUSTOMS ADMINISTRATION or any business or related course (or equivalent experience).
- Knowledge of shipping, transport, and warehouse processes is an advantage.
- Strong communication, problem-solving, and multitasking skills.
- Competence in MS Office.
- Fresh graduates are welcome to apply.