US Healthcare Customer Service
Job Summary
We are looking for motivated individuals to join our US Healthcare Account team. As a Customer Service Representative, you will assist members, healthcare providers, and insurance representatives. Your role involves addressing inquiries, resolving concerns, and providing accurate information regarding healthcare-related services.
Responsibilities
- Handle inbound/outbound calls
- Assist with healthcare inquiries
- Document customer interactions
- Meet quality and productivity targets
Required Skills
- Excellent English communication
- 6 months BPO experience
- Problem-solving skills
- Computer navigation
Job Details
Job Description – US Healthcare Customer Service Representative
Key Responsibilities:
1. Handle inbound and/or outbound customer calls professionally and efficiently.
2. Assist customers with healthcare-related inquiries, including benefits, claims, eligibility, and billing.
3. Provide accurate information while maintaining a high level of customer service.
4. Document customer interactions and update records in the system.
5. Follow company policies, client guidelines, and data privacy standards.
6. Meet quality, productivity, and attendance targets.
Qualifications:
- Good to excellent English communication skills.
- At least 6 months of BPO experience, or a college graduate (no call center experience required).
- Willing to work onsite in Cavite.
- Must have an active Viber account.
- Strong customer service, problem-solving, and computer navigation skills.
- Willing to work on a shifting schedule, including weekends and holidays, if required.
Benefits:
- Basic salary of up to ₱17,000 (depending on qualifications).
- Virtual or onsite hiring process.
- Paid training.
- Opportunities for career growth and development.
- Supportive and dynamic work environment.