Customer Service Coordinator
Job Summary
We are seeking a responsible and proactive Customer Service Coordinator to support daily customer service and order coordination activities. The candidate will oversee junior customer service staff, coordinate customer enquiries, and monitor order progress. You will ensure smooth communication between customers, sales, logistics, and production departments.
Responsibilities
- Handle customer enquiries and orders
- Coordinate with internal departments
- Supervise junior staff members
- Prepare shipping and billing documentation
- Maintain customer records and reports
Required Skills
- Diploma in Business/Logistics
- 3+ years CS experience
- Microsoft Office proficiency
- Leadership capabilities
- MYOB/ABSS knowledge preferred
Job Details
Key Responsibilities:
- Handle daily customer enquiries and provide timely support to customers.
- Coordinate sales orders, delivery schedules, and customer requirements.
- Follow up on order status, shipment arrangements, and delivery updates.
- Liaise with internal departments such as sales, logistics and production to ensure smooth operations.
- Prepare invoices, delivery documents, CI, AWB, and customer reports when required.
- Monitor customer feedback and assist in resolving customer complaints professionally.
- Supervise and guide junior customer service staff in their daily duties.
- Assign and monitor work tasks for junior team members to ensure timely completion.
- Support management in improving customer service processes and operational efficiency.
- Maintain proper documentation and filing of customer records and transactions.
- Ensure accurate data entry and update of customer information in the company system.
Requirements:
- Diploma in Business Administration, Customer Service, Logistics, or related field.
- Minimum 3 years of customer service or coordination experience preferred.
- Able to multitask and work independently in a fast-paced environment.
- Proficient in Microsoft Office applications such as Excel, Word, and Outlook.
- Leadership or supervisory experience will be an advantage.
- Basic knowledge of MYOB / ABSS accounting software is a plus.
- Strong communication, organizational, and multitasking skills.
- Responsible, detail-oriented, and flexible to work overtime when required.
- Good problem-solving and time-management skills.
Job Highlights:
- Attractive Salary, AWS & Variable Bonus
- Annual salary increments, Medical benefits & OT allowance
- Support for work-life balance (5-day work week)
- Working Hours: Mondays to Fridays 9 am to 6 pm