Customer Service Representative
Job Summary
This position involves managing inbound and outbound customer communications through calls, emails, and chats. The representative will assist customers with product inquiries, resolve complaints, and handle order processing. Accurate documentation and providing clear information regarding company policies are core expectations of the role.
Responsibilities
- Manage inbound and outbound customer communications
- Resolve customer complaints and inquiries
- Process orders, payments, and account updates
- Document customer interactions accurately
Required Skills
- Digital advertising campaign management
- Performance data analysis
- Communication and problem-solving
- Proficiency in multi-platform advertising tools
Job Details
Job Requirements:
- Minimum of 6 months managing digital advertising campaigns, analyzing performance data, and supporting clients across major advertising platforms, including but not limited to Google Ads, Facebook & Instagram Ads (Meta), LinkedIn Ads, X (Twitter) Ads, TikTok Ads, Amazon Ads, Microsoft Ads (Bing), Snapchat Ads
- HS & SHS Graduate
- Php 30K sign on bonus for hires from June 17 - June 28
Responsibilities:
- Handle inbound and outbound customer calls, emails, chats, or messages.
- Assist customers with inquiries, concerns, and requests regarding products or services.
- Resolve customer complaints professionally and efficiently.
- Provide accurate information about company products, services, policies, and procedures.
- Process orders, payments, refunds, cancellations, and account updates.
- Document customer interactions and maintain accurate records in the system.