Customer Service Representative
Job Summary
Join the team as a Customer Experience Specialist supporting a globally recognized online eyewear brand. You will provide 24/7 assistance to customers worldwide through various channels including phone, live chat, email, SMS, and social media. The role focuses on delivering accurate, efficient, and empathetic support while maintaining brand standards.
Responsibilities
- Provide multi-channel support (voice/digital)
- Handle order and product inquiries
- Resolve customer issues and returns
- Relay feedback to internal teams
Required Skills
- 1+ year e-commerce/retail CSR experience
- 2+ years BPO experience
- Strong English communication
- Problem-solving abilities
Job Details
Key Responsibilities:
- Provide professional and timely support across voice and digital channels.
- Manage customer inquiries related to orders, products, returns, and issue resolution.
- Share product knowledge and offer recommendations when appropriate.
- Work closely with internal teams to relay customer feedback and suggest service improvements.
- Maintain a customer-first tone aligned with brand standards in all communications.
Qualifications:
- At least 1 year experience handling an e-commerce or retail account as a CSR (local or international).
- Minimum 2 years BPO experience.
- Strong verbal and written English communication skills.
- Customer-focused with excellent problem-solving abilities.
- Willing to work rotating or shifting schedules.
- Professional, adaptable, and proactive attitude.
- Ability to create positive and memorable service experiences.
- Committed to delivering high-quality, white-glove customer support.