Customer Service Representative

About the role This is an exciting opportunity to join the Customer Service team at ALORICA TELESERVICES, INC.' as a Customer Service Agent. No prior experience is required as full training will be provided - you can start immediately! What you'll be doing - Responding to inbound customer inquiries and requests via phone, email, and chat - Resolving customer issues and concerns in a timely and professional manner - Providing information about products and services to customers - Documenting customer interactions and maintaining accurate records - Identifying opportunities to promote additional products and services to customers - Collaborating with team members to improve customer service processes and procedures What we're looking for - Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum) - No experience required! - Excellent communication and interpersonal skills - Strong customer service orientation and problem-solving abilities - Ability to work effectively in a fast-paced, team-oriented environment - Proficiency in English, both written and verbal - Basic computer skills and familiarity with customer service software - Passion for delivering exceptional customer experiences What we offer - Competitive salary and performance-based incentives - Opportunities for career growth and development - HMO benefits - Paid time off and holidays - Team-building activities and social events - 20% Night Differential