Customer Service Officer

Job Requirements - College graduate of any 4-year course - Sales or CSR experience is an advantage - Ability to supervise daily business operations and lead a team of sales or customer service associates - Personable, attentive and trainable - Strong interpersonal skills - Strong verbal communicator - Confident w/ phone inquiries - Willing to work in Makati Responsibilities - Reports directly to the Manager - Reliever of the Telephone Operator during lunch break - Assist in receiving incoming calls, and taking orders of toner/other consumables and inquiries - Ensures client in properly attended - Coordinate client's service and sales related concerns to involved department/branch - Generation of sales quotation requests from clients - Scrutinize and segregate all generated inbound sales quotation, follow-up unordered for possible sale every 10th and 25th of the month - Close coordination with the Demo Delivery Section on the Supplies Department's toner/consumables order for prompt delivery - Prepare request for payment of the Performance Security and Warranty Bonds for toner deliveries and follow up payment before due date - Monitors the refund of paid Performance and Security Bonds for toner deliveries - Monitor consumable requirements of the government agencies through daily viewing of the Philippine Government Electronic Procurement System website. - Prepares required documents in the public bidding toners for government agencies posted at the Philippine Government Electronic Procurement website - Forwards a copy of the Purchase Orders of government agencies and private companies with terms of payment to the Credit and Collection Department for follow up - Monitors/follow-up uncollected COD invoiced deliveries and coordinates schedule of collection with the Credit and Collection department upon approval of immediate head - Handles stock replenishment for walk-in clients - Prepares Request for item subject for approval by the Manager - Maintain reasonable stock based on the weekly forcasted stock status to avoid shortage - Implement FIFO (First-in, First-out Policy) - Preparation of Transfer of stock (if any) - On rotation, he/she shall perform end of the month cycle count inventory - Preparation of Receiving Report upon arrival of stocks accompanied by RFI and TOS - Maintains file of online payment transaction - Oversees the cleanliness and orderly of the JP Annex reception - Screen and recommends requests which are for approval - Sends and ensures accurate compliance with government related correspondences and requests - Assist the department when manpower is shortened - Perform other duties and responsibilities that may be assigned by the immediate head Reports - Monthly Bidding and Sealed Quotation - Monthly Summary Monitoring Report of Performance Security and Warranty Bonds - Monthly Uncollected COD - Monthly Stocks Inventory - Monthly Delivery Report - Bulky Delivery