Customer Service Representative
Job Summary
The Customer Service Representative will handle client inquiries via multiple channels including messenger, Viber, and text. This role involves managing service and delivery schedules, preparing daily branch reports, and maintaining accurate warehouse documentation. Additionally, the position requires conducting regular stock inventories and supporting the sales process through quotations and order processing.
Responsibilities
- Manage client inquiries via phone and messaging
- Prepare service and delivery itineraries
- Monitor deliveries and generate branch reports
- Process sales quotations and purchase orders
- Maintain warehouse documentation and stock inventory
Required Skills
- 4-year college degree
- Strong verbal communication
- Interpersonal skills
- Proficient with phone inquiries
- Attentive and trainable
Job Details
Job Requirements:
- College graduate of any 4-year course
- With Sales or CSR experience but fresh graduates are also welcome to apply
- Personable, attentive and trainable
- Strong interpersonal skills
- Strong verbal communicator
- Confident w/ phone inquiries
Responsibilities:
- Attends incoming calls and reply messages from client's concern thru messenger, Viber and text messages
- Preparation of daily itineraries on both service and consumable deliveries
- Service/deliveries monitoring
- Prepare daily branch reports
- Accept all incoming approved sales quotation and purchase order
- Generates copy life availability and sales quotation
- Generates and posting of sales invoice, delivery receipt and other warehouse documents
- Conduct regular stock inventory and perform daily cycle count
- Calculates items average consumption of parts/consumables for request
- Sending of warehouse documents to Audit dept
- Performs other tasks from time to time