Customer Service Representative
Job Summary
The Customer Service Representative will provide professional support to clients, ensuring service standards and KPIs are met. This role requires identifying customer needs, delivering accurate solutions, and maintaining detailed records of interactions. The ideal candidate will be adept at handling inquiries while contributing to customer satisfaction and sales initiatives.
Responsibilities
- Provide customer support and meet KPIs
- Resolve customer inquiries accurately
- Document interactions and manage records
- Upsell products and services
Required Skills
- 6 months BPO experience
- Strong communication skills
- Customer service orientation
- Sales and upselling ability
Job Details
Responsibilities:
- Provide customer support in line with defined KPIs and service standards.
- Identify customer needs by asking the right questions and clarifying concerns.
- Deliver accurate and timely solutions using available tools and resources.
- Communicate clearly, professionally, and with empathy.
- Build rapport with customers while maintaining efficiency.
- Maintain working knowledge of client products and services.
- Accurately document customer interactions and update records.
- Navigate systems to track, manage, and resolve inquiries.
- Support initiatives that improve customer satisfaction and performance.
- Offer relevant products or services when appropriate.
Qualifications:
- High School Graduate under the old curriculum or Senior High School Graduate.
- Must have at least six (6) months of BPO experience.
- Must be able to provide a Certificate of Employment.
- Good communication and customer service skills.
- Comfortable with sales, upselling, or recommending service options to customers.
- Willing to work onsite in Nuvali.
- Willing to work full-time on a night or graveyard shift.
- Not currently a working student.