Customer Service Representative
Job Summary
We are seeking a Customer Service Representative for the Project Wheelz T2 account. You will be responsible for handling customer inquiries, resolving account concerns, and delivering quality support. This role requires at least one year of BPO experience and the ability to work in a fast-paced onsite environment.
Responsibilities
- Manage customer inquiries and concerns
- Resolve billing and account-related issues
- Document interactions accurately
- Maintain quality and productivity standards
Required Skills
- 1+ year BPO experience
- Strong communication skills
- Computer and navigation proficiency
- Flexibility for shifting schedules
Job Details
Responsibilities:
- Handle customer inquiries through the assigned support channel.
- Assist customers with account concerns, service questions, billing inquiries, or other account-related requests.
- Provide accurate information based on account guidelines and company procedures.
- Resolve customer concerns professionally and efficiently.
- Document customer interactions, actions taken, and resolutions accurately in the system.
- Follow proper escalation procedures for complex or unresolved concerns.
- Maintain quality service, productivity, attendance, and customer satisfaction standards.
- Demonstrate professionalism, patience, and empathy in every customer interaction.
Qualifications:
- High School Graduate.
- With more than one (1) year of BPO experience.
- Good communication and customer service skills.
- Comfortable using computer systems and navigating multiple tools.
- Willing to work onsite at Sparks Place.
- Willing to work on shifting schedules, weekends, and holidays if required.