Customer Service Representative
Job Summary
We are looking for enthusiastic Customer Service Representatives to join our team in BGC, Taguig City. This role involves handling inbound inquiries and providing excellent support through various channels. We welcome fresh graduates, career shifters, and experienced professionals to apply for this full-time position.
Responsibilities
- Handle inbound customer inquiries
- Assist with billing and account concerns
- Document interactions and maintain records
- Meet productivity and satisfaction targets
Required Skills
- Excellent English communication
- Customer service orientation
- Willingness to work shifting schedules
- Onsite availability in BGC
Job Details
Key Responsibilities
- Handle inbound customer inquiries through voice and non-voice channels.
- Assist customers with account concerns, billing inquiries, and general questions.
- Deliver accurate information while providing excellent customer service.
- Document customer interactions and maintain accurate records.
- Meet quality, productivity, and customer satisfaction targets.
Qualifications
- Good to excellent English communication skills (spoken and written).
- At least 1 year of BPO experience is an advantage (Open to applicants with 0–11 months of experience).
- Fresh graduates and career shifters are encouraged to apply.
- High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate or College Graduate.
Other Requirements
- Willing to work onsite in BGC, Taguig City.
- Amenable to shifting schedules, weekends, and holidays.