Customer Service Representative

Responsibilities and Duties: - Assist customers with inquiries and provide timely solutions to their issues. - Handle customer complaints and escalate issues when necessary to ensure satisfaction. - Maintain accurate records of customer interactions and transactions. - Collaborate with team members to enhance overall service quality. - Stay updated on product knowledge to effectively address customer queries. - Ability to handle multiple customer inquiries simultaneously. Requirements: - Excellent communication and interpersonal skills. - Strong problem-solving skills with a customer-focused mindset. - Patience and empathy in customer interactions. - Ability to work flexible hours, including evenings and weekends.