Financial Customer Service
Job Summary
This position involves handling customer inquiries for US/UK banking or financial accounts. The role requires providing timely, accurate support and resolving customer concerns professionally. Candidates should possess strong problem-solving skills and experience in a financial customer service domain.
Responsibilities
- Handle customer inquiries and support
- Resolve customer issues and concerns
- Maintain interaction records
- Collaborate with internal teams
Required Skills
- 1-2 years banking/financial experience
- Problem solving skills
- Customer service domain knowledge
- Communication with international customers
Job Details
Qualifications:
• 1 to 2 years of US or UK banking/financial account experience (experience in loan origination process or motor financing is a plus)
• Good problem solving skills
• Understanding of customer service domain and comfortable in dealing with international customers
Job Responsibilities:
• Handle customer inquiries and provide timely, accurate, and professional support.
• Resolve customer concerns by identifying issues and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, procedures, and quality standards in all interactions.
• Collaborate with internal teams to address customer needs and resolve escalations.
• Deliver excellent customer service while meeting performance and productivity.