Telco Customer Service

Qualifications With or without call center/BPO experience Excellent English communication skills – required High School Graduate, Senior High School Graduate, College Undergraduate, or College Graduate Good customer service and interpersonal skills Strong comprehension and problem-solving abilities Willing to work 100% onsite Amenable to a shifting schedule Must be willing to undergo onsite processing Account Details Premium Telco – Voice/Billing As a Premium Telco Customer Service Representative, you will assist customers with billing and account-related concerns. You will provide accurate information, address customer issues, and ensure a positive customer experience. Key Responsibilities Handle inbound calls regarding billing and account concerns. Assist customers with payments, charges, billing statements, and account inquiries. Explain billing details and telecommunications services clearly. Resolve customer concerns professionally and escalate complex issues when necessary. Accurately document customer interactions. Follow account policies, security procedures, and quality standards. Maintain excellent customer satisfaction and performance. Salary & Benefits ₱23,500 Salary Package 20% Night Differential – additional Incentives – additional and not yet included in the package Important Hiring Details Premium Telco Program only Candidates must be properly profiled and hired specifically for the Premium Telco account. Onsite processing is required. Full-time employment