Fraud Prevention CSR
Job Summary
The Fraud Prevention Customer Service Representative will handle inbound and outbound calls to assist customers with account inquiries and payment arrangements. The role focuses on providing excellent service while maintaining accurate records and meeting performance goals. Candidates must be proficient in English communication both verbally and in writing.
Responsibilities
- Handle inbound and outbound customer calls.
- Assist with account inquiries and payments.
- Maintain accurate interaction records.
- Meet performance targets.
Required Skills
- Proficient English communication
- Call center experience preferred
- Customer service orientation
- Problem-solving skills
Job Details
Qualifications:
- High School Diploma or its equivalent
- Open to newbies and those without CCE
- 1 year of call center collections, customer service, or telemarketing experience preferred
- Proficiently communicate verbally and in writing with customer using the English language
Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Assist customers with account inquiries, payment arrangements, and issue resolution.
- Maintain accurate records of customer interactions and account updates.
- Provide excellent customer service while meeting performance goals.
- Communicate effectively in English, both verbally and in writing.
- Follow company policies and procedures in all customer interactions.