Collection Agent
Job Summary
Sundust Bros Corporation is seeking a Collection Agent to contact clients, collect overdue payments, and negotiate payment arrangements. The ideal candidate will maintain accurate records, provide excellent customer service, and resolve payment disputes effectively. This role requires 1-3 years of experience in collections or customer service along with strong communication skills.
Responsibilities
- Contact clients for overdue payments
- Negotiate payment arrangements
- Maintain accurate database records
- Resolve payment disputes
Required Skills
- Strong communication
- Negotiation skills
- Relevant software proficiency
- Detail-oriented and empathetic
Job Details
Description
Contact clients to collect overdue payments and negotiate payment arrangements.
Maintain accurate records of communications and transactions in the company's database.
Provide excellent customer service while handling sensitive financial situations.
Resolve disputes and address inquiries related to payment issues effectively.
Work collaboratively with team members to meet departmental collection goals.
Requirements
Educational Qualifications:
High school diploma or equivalent; further education in finance or business is a plus.
Experience Level:
1-3 years in a collections or customer service role.
Skills and Competencies:
Strong communication and negotiation skills; proficiency in relevant software.
Qualities and Traits:
Detail-oriented, empathetic, and able to work under pressure.
Responsibilities and Duties:
Ability to manage multiple accounts while adhering to confidentiality policies.