Customer Service Representative
Job Summary
We are seeking Customer Service Representatives to join our onsite team in Taguig. This role involves managing customer interactions, resolving issues, and maintaining accurate documentation. The position offers a competitive salary, HMO coverage, and opportunities for professional growth.
Responsibilities
- Manage customer interactions and support
- Resolve issues and handle escalations
- Maintain records and documentation
- Collaborate with team members
Required Skills
- 6 months Customer Service experience
- 2 years college education
- Availability for shifting schedules
- Onsite work capability
Job Details
Work Setup
Location: Onsite, Taguig, Metro Manila, Philippines
Schedule: Shifting schedules (may include night shift, weekends, holidays, and split rest days depending on business needs)
Benefits
- Competitive salary package
- Night differential pay
- HMO coverage starting Day 1
- Life insurance
- Paid training
- Government-mandated benefits
- Career growth opportunities
Qualifications
- At least 6 months of Customer Service experience
- Minimum of 2 years of college education
Job Expectations
- Flexibility to work on shifting schedules, including nights, weekends, and holidays
- Commitment to attend the full duration of training
- Ability to work additional hours when required
- Must be willing to work onsite in Taguig
Responsibilities
- Customer Interaction & Support
- Problem Solving & Issue Escalation
- Documentation & Record-Keeping
- Team Collaboration