After Sales Representative
Job Summary
This role focuses on building and maintaining strong relationships with GEM customers to support their growth. The representative will manage customer accounts, conduct regular check-ins and business reviews, and coordinate with internal teams to resolve concerns. Additionally, the position involves executing loyalty initiatives and identifying new sales opportunities through proactive engagement.
Responsibilities
- Manage and grow customer relationships
- Conduct regular customer check-ins and business reviews
- Address concerns and resolve issues
- Identify sales opportunities and repeat orders
- Maintain account health reports
Required Skills
- Excellent communication skills
- Customer service or account management experience
- Proficiency in Microsoft Office/Google Workspace
- Valid driver's license
- Willingness to travel for field visits
Job Details
Key Responsibilities:
- Build and Maintain strong relationships with assigned GEM Customers.
- Conduct regular check-ins through calls, messages and customer visits.
- Conduct regular business reviews and planning sessions with GEM customers to understand their goals, identify opportunities, and support their growth.
- Monitor customer activity and proactively re-engage inactive or at-risk accounts.
- Address customer concerns and coordinate with internal teams for timely resolution.
- Gather customer feedback and identify opportunities for increased sales and repeat orders.
- Execute customer appreciation and loyalty initiatives that strengthen long-term partnerships.
- Prepare simple reports on customer engagement, business opportunities, and account health.
Qualifications:
- Graduate of any business-related course (Preferred).
- Excellent communication and interpersonal skills.
- Experience in customer relations, account management, sales support, or customer service is an advantage.
- Organized, proactive, and detail-oriented.
- Proficient in Microsoft Office or Google workspace.
- Willing to travel and conduct regular field visits to customers.
- Can drive 4 wheels (with valid driver's license).
- Passionate about helping customers succeed and building meaningful relationships.