Customer Service Representative
Job Summary
The Customer Service Representative will manage the customer service team and oversee all service-related workflows. Responsibilities include handling customer concerns, conducting surveys, and generating productivity and audit reports. The role also involves coordinating with internal departments to resolve issues and ensuring the accuracy of sales transactions.
Responsibilities
- Manage customer service team
- Handle customer concerns and complaints
- Conduct customer surveys and gather feedback
- Generate productivity and audit reports
- Monitor and audit sales team transactions
Required Skills
- People management
- Customer service operations
- Reporting and documentation
- Data auditing
- Interdepartmental coordination
Job Details
Responsibilities:
- Handle custom concerns and complaints.
- Manages the customer service team - people management.
- In-charge of creating and investing incident reports related to sales transactions.
- Oversee the full customer survey workflow: conducting participants, conducting surveys, gathering feedback, and preparing reports.
- Oversees the customer service team in handling calls, emails, and inquires from customers.
- Coordinate with customers and internal departments to resolve issues or concerns.
- Monitor and release customer Christmas giveaways.
- In-charge of handling customers backload transactions.
- Creates reports on the productivity and output of the team, audit findings for sales transactions, customer survey results and reports related to customer transactions.
- Monitors and audits sales team transactions (including retail, tele sales, outlet and new accounts).
- Other tasks that may be assigned.