Customer Service Representative
Job Summary
The Customer Service Representative will handle inbound and outbound interactions to address inquiries and resolve customer concerns. The role requires maintaining high satisfaction levels while documenting interactions within company systems. Candidates must be committed to meeting performance metrics and following operational procedures.
Responsibilities
- Handle customer interactions
- Resolve billing and account concerns
- Maintain performance and quality standards
- Document records in systems
Required Skills
- Good English communication
- Basic computer navigation
- Customer service orientation
- Interpersonal skills
Job Details
Responsibilities:
• Handle inbound and/or outbound customer interactions professionally and efficiently
• Respond to customer inquiries regarding products, services, billing, and account-related concerns
• Provide accurate information and appropriate solutions based on customer needs
• Resolve customer issues while maintaining a high level of customer satisfaction
• Document customer interactions and update records accurately in company systems
• Meet performance metrics, quality standards, and attendance requirements
• Follow company policies, procedures, and compliance guidelines
• Collaborate with team members and supervisors to achieve business goals
Job Requirements:
• High School Graduate (Old Curriculum) or Senior High School Graduate (K-12)
• Good English communication skills
• No BPO experience required
• Fresh graduates are welcome to apply
• Career shifters are encouraged to apply
• Basic computer navigation and typing skills
• Customer service-oriented with strong interpersonal skills
• Willing to work on shifting schedules, weekends, and holidays if required
• Willing to work onsite in Bacolod, Iloilo, or Davao