IT Support Specialist
Job Summary
The IT Support Specialist will be responsible for maintaining and troubleshooting the IT infrastructure across 11 retail outlets. Key tasks include managing POS systems, hardware setup, network connectivity, and providing both on-site and remote support. Training will be provided to ensure the candidate can effectively support the company's daily retail operations.
Responsibilities
- Troubleshoot and maintain POS systems
- Perform hardware setup and maintenance
- Manage CCTV and network connectivity
- Provide IT support to outlet staff
Required Skills
- Computer hardware/peripheral knowledge
- Basic network troubleshooting
- SQL Server proficiency
- VB.NET or C#.NET experience
- Web technologies (HTML/CSS/JS)
Job Details
Key Responsibilities:
- Troubleshoot and maintain POS systems and hardware across outlets
- Perform hardware maintenance and setup for computers, printers, and other peripherals
- Maintain and troubleshoot CCTV systems and related equipment
- Diagnose and resolve internet and network connectivity issues
- Provide on-site and remote IT support for outlet staff
- Assist with software troubleshooting and system maintenance
- Support integration with internal systems and third-party platforms
Requirements:
- Basic knowledge of computer hardware and peripherals
- Familiarity with POS systems and CCTV equipment is an advantage
- Basic network and internet troubleshooting skills
- Knowledge of SQL Server (queries, stored procedures, optimization) is a plus
- Experience with VB.NET or C#.NET is advantageous
- Basic understanding of HTML, CSS, and JavaScript is beneficial
- Experience working with APIs or third-party integrations is a plus
- Familiarity with frameworks such as React, Angular, or Blazor is beneficial
What We Offer:
- Training and guidance will be provided
- Opportunity to gain experience in both IT hardware and software support
- Exposure to managing IT systems for a multi-outlet retail business