IT Technical Support
Job Summary
We are looking for an IT Technical Support (System) to provide technical and administrative support to the Systems Administrator. The role involves monitoring and maintaining company IT systems, performing backups, and ensuring system availability and security. The ideal candidate will have experience in system support, operating systems, and networks.
Responsibilities
- Provide technical and administrative support to Systems Administrator
- Monitor and maintain IT systems, facilities, and backups
- Troubleshoot equipment and resolve system availability issues
- Perform hardware, software, and patch upgrades
Required Skills
- Experience as system support
- Knowledge of OS, databases, and networks
- BS in IT, Computer Science, or related field
- Willing to work on shifting schedules
Job Details
KEY RESPONSIBILITIES
1. Provides technical and administrative support to Systems Administrator
2. Assist the Systems Administrator in systems maintenance and management.
3. Securely manages, disseminates, and maintains technical and administrative information.
4. In charge of monitoring and maintaining all the company's IT systems and facilities.
5. Informs the ITD to resolve issues related to the system availability and security as well as the physical and environmental conditions of the data centers.
6. In charge of checking and performing the daily, weekly, and monthly backups of dynamic files.
7. Performs testing and installation of incoming system hardware and peripherals of the Company.
8. Performs hardware, application version, patches, and system upgrades as needed.
9. Performs regular preventive maintenance as specified in the operations manual.
10. Provides a status report on the result of the scheduled preventive maintenance.
11. Performs on-call equipment troubleshooting and provides the necessary recommendation/solution.
12. Provides technical support to all business units and maintains work continuity through IT devices.
13. Maintain system uptime of electronic mail, internet facility, and business applications (e.g. HRIS, TanApps, Vericentre, and others)
14. Prepares weekly accomplishment reports and all other technical reports.
REQUIREMENTS
1. Proven working experience as system support.
2. Experience with operating systems, databases, networks, and patch management.
3. Ability to create scripts and experience with automation tools.
4. Familiarity with various operating systems and platforms.
5. BS in Information Technology, Computer Science, or academic course/s in the area of ABM or STEM and related discipline.
6. Availability outside of working hours to resolve emergency issues and deadlines.
7. Willing to work on shifting schedules.
8. Good written and verbal communication skills