Online Customer Service Rep
Job Summary
We are looking for motivated individuals to provide top-tier customer service and drive sales via online chat platforms. The role involves managing customer inquiries, processing transactions, and coordinating with logistics to ensure a seamless shopping experience. Candidates should be tech-savvy, goal-oriented, and comfortable working in a dynamic, shifting schedule environment.
Responsibilities
- Manage customer chat inquiries
- Drive online sales and conversions
- Assist with payments and transactions
- Coordinate with logistics and fulfillment teams
Required Skills
- Proficient in messaging tools
- Strong written communication
- Multitasking ability
- Sales or BPO experience
Job Details
What You'll Do:
- Be the digital face of Finn Cotton – Chat with customers through Facebook Messenger and other platforms.
- Sell with purpose – Understand products and confidently engage and close online sales conversations.
- Support transactions – Help customers through online payments and bank transfers.
- Deliver great service – Track the customer journey and ensure a seamless buying experience.
- Assist teammates – Coordinate with logistics, store staff, and fulfillment teams when needed.
What We’re Looking For:
- Friendly, service-oriented, and goal-driven.
- Senior High School graduate or College level/graduate (an advantage).
- Computer proficient and comfortable with messaging tools.
- Chat-based sales or BPO experience is a plus.
- Strong written communication and ability to multitask.
- Willing to work on-site and follow shifting schedules.
What You’ll Get:
- 13th Month Pay.
- Paid Training.
- Opportunities for Promotion and Growth.
- Supportive, creative work environment.
Benefits:
- Additional leave.
- Employee discount.
- Opportunities for promotion.
- Paid training.
- Pay raise.