F&B Executive
Job Summary
The F&B Executive is responsible for managing outlet operations, customer service, and food preparation to ensure high-quality service. The role involves overseeing staff recruitment and training, managing stock levels, and maintaining hygiene standards. Additionally, the candidate will perform administrative duties and potentially take on cross-functional tasks in marketing or finance.
Responsibilities
- Manage outlet operations and costs
- Oversee staff training and recruitment
- Handle customer service and POS transactions
- Monitor stock levels and inventory
- Ensure cleanliness and maintenance of work areas
Required Skills
- Operational management
- Customer service excellence
- POS system proficiency
- Staff training and development
- Inventory management
Job Details
JOB RESPONSIBILITIES & REQUIREMENTS
Operational Management:
- Manage outlet costs, handle HQ requirements, and support the Operations Manager.
- Oversee recruitment and development of operational staff.
Customer Service:
- Greet customers, handle queries, and upsell food and beverages.
- Take orders, process payments, and manage transactions via POS.
Food & Beverage Preparation:
- Prepare and serve food and beverages.
- Maintain and replenish food ingredients and condiments.
Maintenance & Cleaning:
- Clear tables, handle washing duties, and clean work areas.
- Perform opening and closing tasks, including POS closure and waste disposal.
Stock Management:
- Assist with stock taking and check food supplies upon delivery.
Training & Development:
- Train and audit staff, manage schedules, and plan external training.
Optional Dual-Function Roles (Choose as Applicable):
- Marketing: Promote the brand and drive engagement.
- Business Development: Explore growth opportunities.
- Communication: Develop and implement strategies.
- Finance & Accounts: Assist with budgeting and financial tasks.
- Operations: Handle additional operational responsibilities.