Field Support Executive
Job Summary
The Field Support Executive oversees the setup, operational planning, and logistics for new education centres. This role involves providing on-site support, training franchisees, and ensuring compliance with operational standards. You will act as a key coordinator between franchisees and the HQ team.
Responsibilities
- Manage new centre setup and operational planning
- Develop and implement SOPs for franchise operations
- Conduct on-site training for franchisees and staff
- Monitor centre compliance and operational standards
- Facilitate parent engagement and enrolment support
Required Skills
- Diploma or Degree holder
- Experience in centre operations or training
- Knowledge of tuition/enrichment industry
- Field-based work flexibility
- Strong coordination and reporting skills
Job Details
Responsibilities:
- Lead the setting up of new centres, overseeing all aspects of operational planning, logistics, and staffing to ensure a smooth and successful launch.
- Support develop SOP for setting up new centre with the goal of using these guidelines for future franchise training and expansion.
- Provide on-site support during centre opening and initial operations to ensure smooth rollout.
- Support the implementation and daily running of centre programmes.
- Conduct training and on-site guidance for franchisees and centre staff on programme delivery and operational procedures.
- Carry out regular centre visits to check programme delivery, operational standards, and compliance requirements.
- Support parent engagement, including programme explanation, enrolment support, and handling routine enquiries when needed.
- Coordinate day-to-day matters between franchisees and HQ and submit basic visit or progress reports.
- Perform other duties as assigned by management.
Requirements:
- Diploma or Degree in a relevant field.
- Experience in education, training, or centre operations is preferred.
- Familiarity with tuition or enrichment centre operations is an advantage.
- Conduct on-site operational support and training activities for franchisees and engaging with parents.
- Willing to perform field-based work, including centre visits and weekend support.