Customer Service Representative
Job Summary
The Customer Service Representative will handle inbound inquiries from riders and drivers via phone, chat, and email to resolve trip, account, and payment issues. The role requires maintaining high customer satisfaction while meeting productivity and quality metrics. Candidates must be able to work onsite in a shifting schedule environment.
Responsibilities
- Handle inbound customer inquiries
- Resolve trip and account concerns
- Maintain customer satisfaction
- Meet performance metrics
Required Skills
- 12 months BPO experience
- Excellent English communication
- Computer navigation
- Multitasking
Job Details
Key Responsibilities:
- Handle inbound customer inquiries via phone, chat, or email.
- Assist riders and drivers with trip concerns, account issues, payment inquiries, and app-related support.
- Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and update account records.
- Follow company policies, quality standards, and security procedures.
- Meet performance metrics for productivity, quality, and customer satisfaction.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
Qualifications:
- High School Graduate.
- At least 12 months of BPO experience.
- Excellent English communication and customer service skills.
- Basic computer navigation and multitasking abilities.
- Willing to work onsite in Bridgetowne, Quezon City.
- Amenable to shifting schedules, weekends, and holidays.
Benefits:
- Competitive salary package of ₱25,000–₱28,000
- Paid training
- HMO and health insurance benefits
- Government-mandated benefits
- Performance-based incentives
- Career advancement opportunities
- Supportive and collaborative work environment
- Employee engagement activities and recognition programs