Customer Service Representative
Job Summary
We are looking for Customer Service Representatives to join our growing Operations team for the BDO Account. This is a billable role where you'll handle inbound customer concerns and provide top-tier service across a range of banking-related inquiries. You will be responsible for handling inbound calls, addressing inquiries, and accurately capturing and processing data.
Responsibilities
- Handling inbound calls via hotline system
- Addressing banking-related inquiries and concerns
- Accurately capturing and processing data
- Delivering professional and empathetic communication
Required Skills
- Customer service mindset
- Analytical thinking
- English and Filipino proficiency
- Basic computer literacy
Job Details
Key Responsibilities:
You will be responsible for:
- Handling inbound calls via our hotline system.
- Addressing inquiries and concerns such as: Waivers and reversals, Installment programs, Card delivery and application follow-up, Credit limit increases, SOA requests, Transaction disputes and general account questions
- Accurately capturing and processing data.
- Delivering professional, clear, and empathetic customer communication.
Required:
- College graduate OR at least 2 years in college or vocational school (preferably in a Financial course)
- If not a college graduate, at least 3 months of BPO experience in a customer service role
- Proficient in English and Filipino (oral and written)
- Strong grammar, clear pronunciation, and professional communication
- Basic computer literacy
- Willingness to work weekends and holidays as needed
- Willingness to relocate if required (with relocation package)
Preferred (Nice to Have):
- Previous experience with BDO or holding a BDO Credit Card
Required skills:
- Excellent customer service mindset
- Clear thought process and strong analytical thinking
- Ability to handle challenging conversations and escalations
- Strong empathy and communication
- Accuracy and efficiency in data entry