Customer Service Representative
Job Summary
The Customer Service Representative handles incoming client inquiries via phone and messaging platforms. The role involves managing daily service itineraries, preparing branch reports, and processing sales documents. Additionally, the position includes conducting stock inventories and warehouse documentation support.
Responsibilities
- Manage client inquiries via phone and messaging
- Prepare daily service and delivery itineraries
- Generate sales invoices and warehouse documents
- Perform daily stock inventory and cycle counts
Required Skills
- College degree
- Strong verbal communication
- Customer service experience
- Interpersonal skills
Job Details
Job Requirements
- College graduate of any 4-year course
- With Sales or CSR experience but fresh graduates are also welcome to apply
- Personable, attentive and trainable
- Strong interpersonal skills
- Strong verbal communicator
- Confident w/ phone inquiries
Responsibilities
- Attends incoming calls and reply messages from client's concern thru messenger, Viber and text messages
- Preparation of daily itineraries on both service and consumable deliveries
- Service/deliveries monitoring
- Prepare daily branch reports
- Accept all incoming approved sales quotation and purchase order
- Generates copy life availability and sales quotation
- Generates and posting of sales invoice, delivery receipt and other warehouse documents
- Conduct regular stock inventory and perform daily cycle count
- Calculates items average consumption of parts/consumables for request
- Sending of warehouse documents to Audit dept
- Performs other tasks from time to time