Customer Service Representative
Job Summary
The Customer Service Representative serves as the primary point of contact for customers by providing timely and accurate information regarding shipments, warehouse transactions, customs processing, billing concerns, and other service-related inquiries. The position ensures excellent customer experience through effective communication, problem resolution, and coordination with internal departments to meet customer requirements.
Responsibilities
- Manage primary customer communication
- Handle shipment and warehouse inquiries
- Resolve customs and billing issues
- Coordinate with internal departments
Required Skills
- Customer service excellence
- Effective communication
- Problem resolution
- Logistics coordination
Job Details
Responsibilities: The Customer Service Representative serves as the primary point of contact for customers by providing timely and accurate information regarding shipments, warehouse transactions, customs processing, billing concerns, and other service-related inquiries. The position ensures excellent customer experience through effective communication, problem resolution, and coordination with internal departments to meet customer requirements.