Customer Service Representative

Responsibilities: - Handle customer requests professionally and sympathetically - Exceed client and company performance expectations - Maintain customer account information and records - Participate actively on a team working together to solve customer issues - Interact with client departments when escalations are required - Ability to handle stress, show empathy and not take difficult customers personally - Ability to work in a team environment accepting responsibility for decisions and how results may impact team Requirements: - High School Diploma or equivalent is required - Customer Service background - Strong written and verbal communication skills - Proficiency in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required - Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material - Strong multi-tasking ability Benefits: - Paid training - Paid time off - Vision, dental, and health benefits - HMO + Dependent - Flexible scheduling based on program needs - Performance incentives on selected programs - World-class virtual support - Career development & advancement opportunities