Customer Service Agent
Job Summary
As a Call Center Agent, your role involves supporting customers through phone calls. You will be responsible for resolving inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor. You will handle account updates, service requests, and maintain accurate documentation of customer interactions.
Responsibilities
- Manage incoming calls
- Resolve customer inquiries
- Maintain customer records
- Adhere to performance standards
Required Skills
- 6 months call center experience
- Excellent English communication
- Problem-solving skills
- HS/SHS graduate
Job Details
Key Responsibilities:
- Manage incoming calls with professionalism and courtesy.
- Assist customers by providing product and service details.
- Address and resolve issues promptly and accurately.
- Handle account updates, service requests, and related transactions.
- Keep records updated and document customer interactions.
- Adhere to company policies, scripts, and performance standards.
Requirements:
- At least 6 months call center experience.
- Work On Site.
- Good communication skill.
- Confident in speaking in English.
- HS/SHS graduate.
Perks & Benefits:
- Paid training - Earn while you learn.
- Bonus opportunities - Performance-based rewards & Incentives.
- HMO coverage.