CSR Technical Support
Job Summary
As a Customer Service Representative – Technical Support at iQor, you will help customers resolve technical issues while delivering exceptional customer service. You will troubleshoot devices, assist with account concerns, and guide customers through step-by-step solutions to create remarkable experiences. iQor offers the training, support, and career opportunities to help you succeed in a dynamic call center environment.
Responsibilities
- Handle inbound customer service and technical support calls
- Assist customers with troubleshooting technical issues
- Diagnose concerns and guide customers through resolution steps
- Document customer interactions accurately using company systems
Required Skills
- At least High School or Senior High School graduate
- 6+ months BPO or customer service experience preferred
- Strong English communication skills
- Problem-solving and technical troubleshooting abilities
Job Details
Customer Service Representative – Technical Support
What Your Day-to-Day Looks Like
As a Customer Service Representative – Technical Support, you will:
• Handle inbound customer service and technical support calls professionally and efficiently.
• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
• Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
• Provide excellent customer service while meeting quality, productivity, and customer experience goals.
• Explain technical concepts in a clear, simple, and customer-friendly manner.
• Document customer interactions accurately using company systems and tools.
• Build trust by taking ownership of customer concerns and ensuring timely resolution.
• Perform other duties as assigned to support business and operational needs.
What We're Looking For
• At least a High School or Senior High School graduate.
• At least six (6) months of BPO, customer service, call center, or technical support experience preferred.
• Strong English communication skills (written and verbal).
• Experience troubleshooting technical issues is an advantage.
• Comfortable using computers, multiple applications, and online tools.
• Strong problem-solving, analytical, and customer service skills.
• Positive attitude, willingness to learn, and ability to work in a fast-paced environment.
Why You'll Love Working at iQor
• Competitive salary, allowances, and monthly incentives.
• HMO benefits for you, plus options to enroll up to 5 dependents.
• Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
• Night differential pay, group life insurance, and free onsite medical care.
• Continuous training, coaching, and career development opportunities.
• A supportive culture where you can grow your customer service and technical support career.