Telco Customer Service Rep
Job Summary
This role involves providing customer support for a telecommunications account without any upselling requirements. You will handle inquiries, billing concerns, and technical issues to ensure customer satisfaction. The position is open to high school graduates with or without BPO experience.
Responsibilities
- Handle telecom service inquiries
- Resolve billing and technical concerns
- Document customer interactions
- Ensure customer satisfaction
Required Skills
- High school graduate
- Customer service orientation
- Technical support aptitude
- Communication skills
Job Details
Job Responsibilities: - Assist customers with telecom service inquiries, billing concerns, and technical support. - Provide clear solutions, escalate complex issues, and ensure customer satisfaction. - Document interactions accurately while following company policies and service standards. Job Requirements: - At least high school graduate. - No BPO Experience required, but is a plus. - Amenable to start ASAP. Benefits: - 20,000 - 28,000 Salary package. - Bigger Basic Pay and Skills Premium Pay. - Quarterly Appraisals and Monthly Performance Incentives. - Up to 30 days paid leave (up to 21 days convertible to cash). - Non-taxable allowances. - Night differential. - Group Life Insurance. - Onsite clinic and free emergency medicine. - Wellness programs.