IT Software Support Specialist

Key Responsibilities 1. Solutions Implementation & Deployment • Google Workspace: Manage full deployment for clients, including DNS configuration (MX, SPF, DKIM), data migration, and security settings. • Odoo ERP: Install, configure, and customize Odoo modules (CRM, Sales, Accounting, Inventory, etc.) based on specific client needs. • In-House Proprietary Systems: Lead the onboarding for our custom software suite, ensuring deep integration with the client’s existing ecosystem and overseeing the technical "Go-Live" phase to guarantee zero operational downtime. 2. User Education and Product Adoption • Webinars: Host and present live webinars to demonstrate new features, tips, and tricks for Odoo and Google Workspace. • User Training: Conduct 1-on-1 or group training sessions to teach client staff how to navigate the software effectively. • Create simple user guides, or FAQs to help reduce support tickets. 3. Maintenance & Support • Serve as the primary point of contact for technical issues (troubleshooting login errors, syncing issues, or module conflicts). • Perform system maintenance, updates, and user access management. • Collaborate with the internal product team by synthesizing client feedback and "pain points" into technical requirements for future in-house software enhancements. Requirements • Proven experience administering Google Workspace (Odoo ERP knowledge is a plus). • Excellent verbal and written English. You must be comfortable speaking to clients and presenting during webinars. • Ability to diagnose technical issues and explain the solution in simple, non-technical terms. • You must possess patience and a genuine desire to help people understand technology. • Knowledge on hardware troubleshooting.