IT Specialist

POSITION: IT SPECIALIST SET-UP: HYBRID SCHEDULE: Monday-Friday (Onsite) | Saturday (WFH) Position Overview We are seeking a reliable and motivated IT Specialist with 1–2 years of relevant experience to support and maintain our IT systems, networks, equipment, and business applications. The ideal candidate will provide technical support to employees, troubleshoot hardware and software issues, assist with network and account management, and help improve IT processes. Experience with building applications and AI automation tools is a plus. Key Responsibilities - Install, configure, maintain, and troubleshoot computers, laptops, printers, software, and other IT equipment. - Provide timely onsite and remote technical support to employees. - Troubleshoot hardware, software, operating system, and network connectivity issues. - Support operating systems, email systems, user devices, and business software. - Assist with managing user accounts, passwords, permissions, and access through directory services or similar systems. - Troubleshoot network-related issues involving LAN, Wi-Fi, VPN, routers, switches, DNS, and DHCP. - Apply software updates, security patches, antivirus, and endpoint protection measures. - Monitor backups and assist with data recovery when needed. - Maintain accurate documentation for IT assets, support tickets, system configurations, and procedures. - Assist with employee onboarding and offboarding, including device setup, user account creation, and access removal. - Coordinate with vendors and service providers for equipment repairs, purchases, and technical support. - Help identify and implement improvements to IT systems, business processes, and workflow efficiency. - Assist with building, maintaining, or supporting internal applications, web-based tools, or business automation solutions. - Support AI automation initiatives, including automated workflows, integrations, and tools that improve productivity. Required Qualifications - 1–2 years of experience in IT support, help desk, systems administration, or a related IT role. - Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience. - Experience troubleshooting computer hardware, software, operating systems, printers, and network connectivity. - Familiarity with common operating systems, email platforms, and business productivity tools. - Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, routers, and switches. - Familiarity with cybersecurity practices, endpoint protection, user access controls, and backup procedures. - Knowledge of building or supporting applications, such as internal business tools, web applications, mobile applications, or workflow systems. - Familiarity with AI automation tools, automated workflows, APIs, integrations, or similar technologies is a plus. - Strong communication, customer service, organization, and documentation skills. - Ability to work independently, prioritize multiple support requests, and escalate complex issues when necessary.