Customer Service Representative
Job Summary
As a Healthcare Customer Service Representative in Lipa, you will be responsible for resolving escalated or complex customer calls. You will act as the point of contact to provide compassionate support and effective solutions. The role requires delivering exceptional customer experiences through research and clear communication.
Responsibilities
- Handle escalated and complex customer calls
- Conduct research to resolve customer issues
- Provide compassionate and quick answers to customers
Required Skills
- Minimum 2 years customer service experience
- Completed senior high school
- Strong product/service knowledge application
- Basic computer proficiency
Job Details
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
- Completed senior high school or high school (old curriculum)
- Atleast 2 years of customer service experience
- Recognize, apply and explain your product or service knowledge
- Computer experience
What You Can Expect
- ₱10,000 Sign-On Bonus after 90 days
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives