Customer Service Executive
Job Summary
The Customer Service Executive is responsible for handling inquiries via phone, email, and chat while providing accurate product information. This role involves resolving customer issues promptly and maintaining detailed records of all interactions. Additionally, the position assists in gathering customer feedback to ensure high satisfaction levels.
Responsibilities
- Handle phone, email, and chat inquiries
- Provide product and service information
- Resolve customer complaints
- Maintain interaction records
- Gather customer feedback
Required Skills
- Undergraduate degree
- Entry-level (no experience required)
- Available for shifts, evenings, and weekends
Job Details
Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide product and service information to customers.
- Resolve customer complaints and issues in a timely manner.
- Maintain accurate records of customer interactions.
- Assist in creating customer satisfaction surveys and gathering feedback.
Requirements:
- Educational Qualifications: Undergraduate welcome to apply.
- Experience Level: Entry-level; no prior experience required.
- Working Conditions: Office environment with possible shifts including evenings and weekends.