Rent Collections Specialist
Job Summary
The Rent Collections specialist is responsible for managing past-due accounts and ensuring timely rent payments from residents. This role involves extensive communication via phone, email, and text to negotiate payment plans and resolve billing discrepancies. You will work closely with internal teams to minimize delinquency and maintain accurate financial records.
Responsibilities
- Manage past-due rent collections
- Negotiate payment plans with residents
- Coordinate with housing authorities
- Collaborate with internal departments to reduce bad debt
Required Skills
- 2+ years of collections experience
- Knowledge of Fair Housing laws
- Proficiency in property management software
- Strong negotiation and communication skills
Job Details
What You’ll Be Doing:
- Collecting rent and turning “past due” to “paid in full”: You will be working with residents, both past and current, to bring any past due balances up to date. This will largely be done on the phone but you will also leverage email and text to communicate with residents.
- Negotiating and Problem-Solving: You’ll work with residents to set up payment plans, assist with emergency rental assistance applications, answer questions about rent balances to ensure residents understand their charges, and encourage on-time payments.
- Coordinating with Housing Authorities: You'll track tenant voucher payments, ensure they are received and applied correctly, and escalate issues as needed.
- Collaborating and Ensuring Accuracy: Working closely with leasing, eviction, and accounting teams, you’ll minimize delinquency, flag billing discrepancies for correction, and help reduce bad debt.
The Skills & Experience We're Looking For:
- Rent Collections Experience: You have a minimum of two years of high-volume collections and property management experience.
- Rent Collection Policies, Procedures and Local Laws: You understand Fair Housing laws and their role in the rent collection process.
- Top Level Producer: You have consistently shown yourself to be one of the top producers in your previous roles.
- Familiarity with Property Management Software: You have experience using property management software such as Buildium, Yardi, etc.
- Detail Oriented: You have a very strong attention to detail and maintain a high standard of work.
- Excellent Communication skills: You clearly communicate through both verbal and written channels both internally and externally.
- Proactive Mindset: You have a strong bias towards action and a true passion for sales and customer service.
- Grittiness: You are hands-on, persevere in challenging situations, and are persistent in follow-ups.
- Technology is your tool: You constantly evaluate how your efforts can be leveraged by technology, such as automated workflows.