Customer Service Representative
Job Summary
We are looking for motivated and energetic individuals to join our customer support team in Makati. This entry-level role is perfect for fresh graduates or those looking to start their career in the BPO industry. We provide comprehensive paid training and a fast-tracked hiring process.
Responsibilities
- Respond to customer inquiries and complaints
- Troubleshoot account issues
- Log customer interaction data
- Meet performance and quality targets
Required Skills
- Good communication skills
- Active listening
- Basic computer literacy
- Typing skills
Job Details
Job Responsibilities:
- Assist Customers: Respond to customer inquiries, resolve complaints, and provide accurate product/service information via phone, email, or chat.
- Problem Solve: Troubleshoot basic account issues and guide customers through step-by-step solutions with patience and empathy.
- Document Interactions: Accurately log customer details and interaction notes into the company database.
- Meet Quality Standards: Achieve daily and weekly performance targets related to customer satisfaction and response times.
Requirements:
- Fresh Graduates of any College or University course.
- Senior High School (SHS) Graduates ready to enter the workforce.
- No prior BPO or call center experience is required.
- Good communication and active listening skills.
- Basic computer literacy and typing skills.
- Willingness to work in a shifting schedule (including night shifts) at our Makati office.
Benefits:
- Paid Training: Get paid while you learn the ropes from industry experts.
- Competitive salary package with night differential and performance incentives.
- Comprehensive health benefits (HMO) and life insurance upon regularization.
- A vibrant, career-growing work environment in the heart of the Makati Central Business District.