Customer Service Representative

Job Responsibilities: - Receive and release repaired radios with complete and accurate documentation. - Ensure all repaired radios are properly tested, documented, and ready for release to customers. - Accept returned radios and conduct initial inspection, verification, and proper recording. - Provide timely updates to customers regarding the repair status of their units through phone calls, messages, or other communication channels. - Answer incoming telephone and mobile calls, accurately document customer concerns, and coordinate with the Technical Team for resolution. - Welcome and assist walk-in customers in a courteous, professional, and friendly manner. - Facilitate the issuance and collection of accountability and dissemination forms for demo units, service units, and analog radios used for field service. - Process the distribution, activation, and documentation of Push-to-Talk Over Cellular (POC) units. - Coordinate and schedule transportation requests for field technicians and service visits. - Maintain accurate inventory records of service units, demo units, accessories, and spare parts. - Update and monitor records for both in-house and field service/demo units. - Ensure the parts storage room ("Pyesa Room") inventory is organized and updated accurately at all times. - Coordinate with the Sales, Technical, Warehouse, and other departments to ensure timely updates and accurate documentation. - Maintain the proper safekeeping, filing, and confidentiality of all service records, reports, and customer documents. - Prepare daily, weekly, and monthly service reports as required by management. - Perform other customer support and administrative tasks assigned by the immediate supervisor. Job Requirements: - Bachelor's Degree in Business Administration, Office Administration, Information Technology, Communications, or any related field. - At least one (1) year of experience in Customer Support, Customer Service, Administrative Support, or a related role. - Experience in handling customer complaints, or concern resolution is required. - Excellent verbal and written communication skills in English and Filipino. - Strong customer service orientation with excellent interpersonal and problem-solving skills. - Proficient in Microsoft Office applications (Word, Excel, Outlook). - Excellent organizational skills with strong attention to detail and accuracy. - Ability to prepare and maintain accurate records, reports, and documentation. - Able to multitask and work efficiently in a fast-paced environment. - Ability to maintain confidentiality and handle sensitive information with professionalism. - Strong coordination skills and the ability to work collaboratively with different departments. - Willing to be assigned in Quiapo, Manila. - Fresh ideas, a positive attitude, and a willingness to learn are highly valued.