Customer Service Representative
Job Summary
We are hiring English-speaking Customer Service Representatives to support a fast-growing modest and Islamic fashion brand. You will serve Muslim customers worldwide through email, live chat, and social media, handling product inquiries, styling advice, and order support. We are looking for empathetic candidates with a strong cultural understanding of Muslim clients and modest fashion preferences.
Responsibilities
- Reply to customer inquiries via email, live chat, and social media
- Provide culturally appropriate styling and sizing guidance
- Handle orders, exchanges, and complaints with empathy
Required Skills
- Fluent / native-level English
- Strong cultural understanding of Muslim clients and modest fashion
- Prior BPO, e-commerce, or customer service experience
Job Details
What You'll Do
- Reply to customer inquiries about products, sizes, fabrics, shipping, and returns in fluent English
- Give culturally appropriate styling and sizing guidance for modest / Islamic wear
- Handle orders, exchanges, and complaints with empathy and patience
- Respect customers' religious and cultural sensitivities — modesty, halal-related concerns, holidays, and prayer times
- Escalate issues properly and help maintain a high CSAT
Who You Are
- Fluent / native-level English (written & spoken)
- Strong cultural understanding of Muslim clients and modest-fashion preferences — candidates familiar with Muslim culture and Islamic fashion are strongly encouraged to apply
- Knowledge of hijab / abaya / modest-wear styles, sizing, and fabric care is a strong plus
- Prior BPO, e-commerce, or customer-service experience is an advantage (strong-English fresh graduates are welcome)
- Arabic / Malay / Indonesian language skills are a plus, depending on the target market
- Empathetic, patient, detail-oriented, and a fast learner
- Based in Cebu preferred; WFH accepted with stable internet and a quiet workspace