Japanese Customer Service Executive

Date PostedJuly 23, 2026LocationRemote then Binan, PhilippinesCompanyJohn Clements Recruitment, Inc.Salary₱70-80KTypeFull-time

Job Summary

Handle inquiries and process a high volume of orders for key Japanese clients via email, chat, Salesforce, and phone. Coordinate with factories, sales, and finance to manage delivery schedules, shipping documents, and issue resolution. Provide backup support and maintain regular client communication through meetings and visits.

Responsibilities

Handle customer inquiries via multiple channels
Process orders and manage factory follow-ups
Coordinate shipments, documents, and returns
Hold regular client meetings and update sales reports

Required Skills

Bachelor's degree in relevant discipline
Customer service experience
Business level Japanese (reading/writing)
Proficiency in English

Job Details

Handle inquiries from assigned customers outside Singapore (mainly Japanese clients) via email, live chat, Salesforce, and phone, in both Japanese and English Process orders and follow up with the factory on stock availability, delivery schedules, and lead times; prepare Open Order Reports on time Serve as the interface between customers, sales, various business divisions, and finance to resolve inquiries/issues related to order status, production, delivery, and billing Monitor shipment status from factories (China, France, US) and notify/obtain customer acceptance for any changes Prepare and send shipping documents Handle returns/claims due to quality rejects, and coordinate with the Quality team Hold regular meetings with customers (in-person/online), at least 2-3 times per month, ideally weekly visits Update weekly order status and reflect it in sales forecast reports Provide backup support to team members, and handle other ad-hoc tasks Requirements: Bachelor's degree in a relevant discipline. Customer Service relevant experience. Salesforce and JDE system experience preferred but not required. Primary language is English. Japanese only needs to be at a business level for reading/writing (N2 listed as a guideline, not a strict requirement). Benefits: Medical insurance/ but coverage details will be disclosed during offer discussion 13-month pay SL and VL Company-provided laptop and mobile phone Work schedule: Mon-Fri Initially fully remote (work-from-home). Expected to transition to hybrid work once office/warehouse near Laguna Technopark/Biñan is secured.