Business Partnership Specialist

What a Business Partnership Specialist Looks Forward to Doing Well The Business Partnerships Specialist leads the strategic development of assigned whale accounts by building C-suite relationships and influencing executive decisions to maximize long-term retention and commercial success. What you will do 1. Long-Term Footprint & Revenue Scaling. Formulate and execute comprehensive, multi-year growth strategies for assigned whale accounts to aggressively scale deployment footprint and accelerate the company's vision. 2. Executive Retention & Commercial Alignment Cultivate and manage strategic relationships with C-suite and key decision-makers within partner organizations to ensure long-term commercial alignment and retention. 3. High-Value Ecosystem Monetization Champion the adoption of advanced eTap solutions and supplementary services within existing accounts to generate high-value incremental revenue streams. 4. Complex Risk & Governance Enforcement Proactively anticipate and mitigate critical operational risks. Act as the senior escalation point to ensure all account strategies strictly adhere to centralized Information Security and GRC frameworks 5. Strategic Growth Alignment Lead high-level Quarterly Business Reviews (QBRs) for assigned whale accounts, aligning partner objectives directly with eTap’s strategic scaling initiatives. 6. Customized Enterprise Solution Delivery Lead complex, multi-departmental initiatives by orchestrating resources across Business Acquisition, Operations, Product teams and EMSI to deliver customized enterprise solutions. 7. Account Management Coaching and Development Act as a senior peer mentor to the broader account management team (IC-1 and IC-2). Coach Junior Specialists on highly integrated negotiation strategies, systemic risk escalation protocols, and best practices for ecosystem monetization to rapidly elevate the division's overall commercial acumen 8. Strategic Contract Governance & Commercial Optimization Proactively review and renegotiate , when needed, existing enterprise contracts to secure long-term renewals, optimize commercial terms, and ensure continuous alignment with the group's evolving GRC frameworks and revenue targets. 9. Business Process Improvement & Operational Optimization Lead business process improvement initiatives by identifying inefficiencies, streamlining workflows, and implementing standardized, scalable solutions that enhance service delivery, partner experience, operational efficiency, and account growth. Recommend improvements and update SOPs, operational guidelines, and SLAs to ensure consistency, compliance, service excellence, and achievement of performance standards. Conduct process reviews and root-cause analyses to identify improvement opportunities, mitigate risks, and drive continuous operational improvement. Why You Bachelor’s degree (Business, Marketing, or related). Advanced CRM proficiency. Certifications in strategic B2B sales or fintech compliance are a plus. Minimum of 4 - 5 years experience in Account Management preferable in FMCG, Fintech, Payments, Banking Partnerships, or Self-service Technology Proven experience in handling complex B2B partnerships Exposure to end-to-end deal lifecycle, including commercial structuring, Account aftersales management, and implementation coordination