Call Center Agent

Job Summary

As the first point of contact, call center agents provide timely and effective support to customers by responding to inquiries and troubleshooting concerns. They process transactions, update customer information, and ensure every interaction results in a positive customer experience. Candidates must possess basic computer literacy and good communication skills to handle customer accounts and maintain accurate records.

Responsibilities

• Respond to customer calls and provide timely assistance
• Explain products, services, and company policies clearly
• Address customer concerns and find appropriate solutions
• Update customer accounts and maintain accurate records
• Record detailed notes for every customer interaction

Required Skills

• SH/SHS Grad
• Willing to work on site
• Basic computer literacy
• Good communication skills

Job Details