Retail Customer Service

Key Responsibilities Respond promptly and professionally to customer inquiries and concerns. Provide accurate information about products, services, orders, and company policies. Handle customer complaints and resolve issues effectively. Process orders, returns, exchanges, payments, or service requests when required. Maintain accurate customer records and document interactions. Follow up with customers to ensure their concerns have been resolved. Coordinate with other departments to address customer needs. Meet customer service quality and performance standards. Maintain a positive, patient, and professional attitude at all times. Perform other customer service duties as assigned. Qualifications High school diploma or equivalent; college education is an advantage. Previous customer service, sales, or related experience is preferred. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Ability to remain calm and professional when handling difficult customers. Basic computer skills and familiarity with email, chat, and customer service systems. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Preferred Skills Customer-focused and service-oriented mindset. Good time-management skills. Ability to multitask and prioritize responsibilities. Willingness to learn new systems and procedures. Professional and positive attitude.