Customer Service Representative

Responsibilities: Provide customer support in line with defined KPIs and service standards Identify customer needs by asking the right questions and clarifying concerns Deliver accurate and timely solutions using available tools and resources Communicate clearly, professionally, and with empathy Build rapport with customers while maintaining efficiency Maintain working knowledge of client products and services Accurately document customer interactions and update records Navigate systems to track, manage, and resolve inquiries Support initiatives that improve customer satisfaction and performance Offer relevant products or services when appropriate Qualifications: High school graduate (college level is a plus) With 1 year of BPO experience required Strong computer navigation skills and PC Knowledge Strong verbal and written communication skills Comfortable using computers and navigating multiple systems Detail-oriented, dependable, and organized Able to multitask and adapt in a fast-paced environment Patient, professional, and customer-focused Able to work independently and as part of a team Open to shifting schedules as needed Job requirements may vary by country and will not contravene any local laws